Fox Chase Bank - Security


Your financial security is one of Fox Chase Bank's primary concerns. We strive to keep your personal identity and your banking assets safe and secure. Yet, we need your help too. The information in this section is provided to help you do your part in securing your personal identity and your banking assets. Check back often, to get the latest news, up to date videos and to learn tips for protecting yourself and your finances.

In addition to the security alerts below, here are some useful links from the Federal Trade Commission's website which provide detailed information to help you deter, detect, and defend against identity theft.


February 2016

The threat of ransomware* continues to grow due to the easy availability of the tools needed to develop it as well as the potential for extorting large sums of money from businesses. Several companies have reported being victimized by such ransomware recently.

Currently observed ransomware uses strong encryption to render victims’ files unreadable until the attackers are paid, often in Bitcoin, and release the encryption keys. In a new scheme, cyber criminals attempt to infect a company’s whole network with ransomware and constantly monitor the network so they can locate and delete backup copies of data and other files.

Precautionary measures to mitigate ransomware threats include:

  • Ensure anti-virus software on all company computers is continually updated.
  • Implement a data back-up and recovery plan to maintain copies of sensitive or proprietary data in a separate and secure location. Backup copies of sensitive data should not be readily accessible from the company’s network.
  • Instruct the company’s employees to scrutinize links contained in e-mails, and do not open attachments included in unsolicited e-mails.
  • Only download software from sites that the company knows and trusts.
  • Enable automated patches for all computer operating systems and web browsers.

*Ransomware definition: A type of malicious software designed to block access to a computer system until a sum of money is paid.

November 2014

Dridex is the latest in a string of online banking viruses and malware. Dridex is related to the malware known as Zeus, designed to help attackers steal users' banking credentials.

Dridex uses an old-fashioned method of attack, using “macros” (electronic instructions that make computers launch into tasks) embedded in Microsoft Word documents.

Dridex works like this: hackers send high-volume email phishing attacks, sometimes appearing to be from trusted companies. The emails contain attachments, typically Microsoft Word documents, which appear to the unsuspecting user to be an invoice or some other financial document. Users click on the document which unleashes malware onto their computers, where it finds files or activity related to online banking and steals online-banking usernames and passwords. Then, through a phony bank website or a fake pop-up window, the attackers trick users into giving additional personal data such as Social Security numbers.

Tips for protecting against Dridex:

  • Ensure your spam filters and antivirus software is in place and up to date — These can analyze attachments for signs of viruses or malware.
  • Disable “macros” on your personal computing devices
  • Continually update security patches when prompted by your computing device to do so
  • Never click, open or forward an email that seems at all odd or suspicious. Even if the email looks like it is from a legitimate source, a cyber-criminal may be trying to impersonate a person or company you recognize.

If you believe you have been the victim of a Dridex or are unsure about the authenticity of any correspondence related to a Fox Chase Bank service please contact Customer Care at 866-369-2427 option 1.

October 2014

Important Debit Card Information

The protection and security of your banking information is our highest priority. We want to share with you some important reminders regarding the use of your Fox Chase Bank Visa Check Card ("debit card"):

1. Use your PIN for debit card transactions to reduce the risk of fraud: Due to the large number of card data thefts from merchants, such as those at Target & Home Depot, we suggest you enter your PIN (Personal Identification Number) rather than using your signature when making debit card purchases. Should you decide to sign for your transaction and be declined, please try your purchase again using the "debit" button.

2. Planning to Travel? We want your next trip to be as hassle free as possible: To help prevent interrupted service with your Fox Chase Bank debit card, please notify us prior to traveling outside of the tri-state area (PA, NJ, DE). Notifying us will help to ensure your debit card purchases are not blocked by our FraudWatch service. Without notification of your travel usage of your debit card could be blocked for transactions that are different from your normal spending habits. To notify us of your travel plans, simply call Fox Chase Bank Customer Care at 866-369-2427 or visit your local branch before leaving for your trip.

If you have any questions, please do not hesitate to contact Customer Care at 866-369-2427 Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm. Thank you for banking with Fox Chase Bank.

September 2014

BASH Vulnerability Alert

You may have heard about the Shellshock (BASH) computer systems vulnerability in recent news reports. As with any issue of this type, your security is our top priority at Fox Chase Bank.

  • We are aware of the bug
  • At the present time we have no reason to believe that there is an impact to our systems, including online or mobile banking
  • We are working with our Service Providers to ensure that they are taking the necessary steps to protect confidential information
  • We will continue to monitor the situation and will take the necessary steps to mitigate any impact

Any new developments or changes will be promptly posted on this security page of our Fox Chase Bank website. Additionally, you may contact our Customer Care Center Monday through Friday from 8 a.m. to 6 p.m. ET at 1-866-369-2427 or via email at

August 2014

Important Debit Card Information

The protection and security of your personal information is our highest priority. Due to the large number of merchant compromises, such as those at Target & Michaels, our fraud detection software which monitors debit card transactions may require you to enter your PIN (Personal Identification Number) rather than using your signature when making debit card purchases.

To help protect you from fraud we may occasionally block signature based transactions at certain merchants or locations inside and outside our service area.

Should your card transaction using your signature be declined, please try your purchase again using “debit” and key in your PIN.

In addition, if you will be traveling, we recommend you notify us regarding the VISA® debit card(s) you plan to use. This travel notification will help to ensure your authorized debit card purchases are not blocked by our Fraudwatch service.

We apologize for any inconvenience this may cause. If you have any questions, please do not hesitate to contact Customer Care at 866-369-2427 Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm.

April 2014

“Heartbleed” Bug Information

Fox Chase Bank takes your online banking security seriously. We are monitoring developments related to the “Heartbleed” computer software bug that you may have heard about. We have analyzed our online banking services and at this time have not uncovered any vulnerabilities related to this bug. Rest assured that we are keeping a close watch on the situation and will keep you updated if we become aware of any additional developments.

As always, please keep in mind the following recommended practices:

  • Be sure to use different passwords for the various online sites you may use - especially for online banking.
  • Update/change your online banking password regularly.
  • Closely monitor all transactions occurring in your Fox Chase Bank accounts by checking your online banking history and/or monthly account statements.
Should you have any questions or see any unusual activity in your accounts, please be sure to contact our Customer Care Center at 866–369–2427 between 8:00 – 6:00 PM on Monday – Friday and 9:00am – 1:00pm on Saturday.

February 2014

Phony Text

Please be on the alert for a text message from the "Consumer Protections Department." The text reads as follows: "Your ATM card debit has been put on hold. Call Customer Protection Department end follow the steps to resolve this issue."

Please note, this text is not from Fox Chase Bank. Fox Chase Bank will never contact you via text for confidential personal information. If you receive a text similar to the one above, please delete it. If you have concerns, please do not hesitate to contact our Customer Care Center at 866-369-2427.
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